Awesome experience. Great customer service. Delivery was right on time. Wood was exactly as advertised. Highly recommend 1
EXCEPTIONAL customer service!!!
And the fire wood is great, too!
I ordered a load of bulk firewood for delivery Saturday before the big storm. About 3:15 PM I call to check because they haven’t set up a time yet. They closed at 3 PM, but gave an option to text so I tried that. Got a call back a few minutes later. It turns out I had set up delivery for the following Saturday. My bad. I asked if it was possible to still get it delivered, thinking no way that’s going to happen. Caroline said she’d see if she could find a driver and get back to me. 10 minutes later she confirms delivery, probably by 5. The wood came at 4:30, giving us just enough time to get it stacked before daylight.
So I messed up the delivery date and they still got it to me, even though they were technically closed, about an hour later. Thank you Caroline, for providing insanely good customer service!!
And the fire wood is great, too!
I ordered a load of bulk firewood for delivery Saturday before the big storm. About 3:15 PM I call to check because they haven’t set up a time yet. They closed at 3 PM, but gave an option to text so I tried that. Got a call back a few minutes later. It turns out I had set up delivery for the following Saturday. My bad. I asked if it was possible to still get it delivered, thinking no way that’s going to happen. Caroline said she’d see if she could find a driver and get back to me. 10 minutes later she confirms delivery, probably by 5. The wood came at 4:30, giving us just enough time to get it stacked before daylight.
So I messed up the delivery date and they still got it to me, even though they were technically closed, about an hour later. Thank you Caroline, for providing insanely good customer service!!
We’ve been using Remington Mulch Company for the past few months and absolutely love it! Ordering wood is quick and easy. Their customer service is top notch as well— they always call after we place an order for confirmation and their delivery team is always so kind and professional. Can’t recommend them enough!
Outstanding customer service when I called on the phone to order firewood before a big storm. They even offered a discount buying two racks. Prompt, early delivery, courteous delivery crew… and a thank you gift. I’ll be going to them for firewood in the future, and mulch if I need it.
Fantastic service! First off, I am not one to give out compliments. I am also not the guy to leave a bad review, I just won’t use a business again if I receive poor service. My usual firewood vendor was unavailable so I gave Remington a shot. We have a terrible storm coming and Remington found time to restock my wood pile. Attentive service during the ordering process, fantastic customer service arranging the delivery and amazing outcomes from the crew who brought the wood to my home. No complaints. And though I really did like my former company, I will be working with Remington going forward. In fact, I’ve already looked at their website to see what additional services they offer, again, not one to write such a glowing review but when I get service like this, I just recognize it. We can’t all go ahead complaining all the time! Great job guys, I really that!
With the storm coming Saturday, we contacted Remington Mulch Company on Thursday to see if they could deliver firewood to our home. We were surprised to not only get the order in but also got the wood this morning. They placed it exactly where we wanted it. The wood looks great! We also received a small thank you bag, which was a welcome touch. We highly recommend them!
Ordered a 1/4 cord of kiln dried wood which was delivered on time. The delivery drivers even helped put my wood rack back together. Really happy that I was able to get this order so quickly ahead of a winter storm. Thank you Remington Mulch!
Fast delivery great customer service communicative on day of delivery on day of a big storm
